A Look at the Western Union History
The telegraph changed everyday life by providing nearly instantaneous communication over long distances. It also gave rise to one of the first communications corporate giants, Western Union. The company was established in Rochester, New York, in 1851 and adopted its current name five years later after a merger with several other companies. Western Union reached a number of milestones in the decades that followed, including the completion of the first transcontinental telegraph line and the introduction of the first stock ticker.
By the time the 20th century began, Western Union operated millions of miles of telegraph lines and owned two international undersea cables. The company was the hub of a communications revolution that saw telegraphy replace mail and other forms of communications as the preferred method for transmitting messages across long distances.
In the early 1930s internal memoranda were sent to Western Union divisional plant superintendents urging them to save old telegraph instruments for the company’s new engineering museum. The collection grew quickly and by 1936 over 500 objects had been saved. In 1933 the museum was represented at the Century of Progress exposition in Chicago, where many of the instruments were displayed.
A few years after the exposition the museum was moved from its home in the General Telegraph Building to a new facility in Hudson Street. The collection continued to grow and in 1934 a small room was set aside for storing the instruments.
During this time the telegraph industry experienced a wave of consolidations. The larger telegraph firms that were the dominant players in their regions consolidated with smaller, lesser-known competitors. The result was a network of regional telegraph monopolies that eventually transformed into a national oligopoly controlled by Western Union.
With the advent of the telephone, the telegraph industry experienced its first major decline. Western Union responded by diversifying its services and focusing on money transfer services. Today, the Western Union name is still associated with the company’s money transfer operations that include domestic and international money transfers. The company also offers money orders and reloadable prepaid cards.
In the 1980s, Western Union began to experience financial difficulties as a result of its diversification into a variety of service offerings. As a result, the company was forced to take on debt and restructure its business. It remained in business, however, and grew its international money transfer operations to become the world’s leading provider.
In the 1990s, the company again faced financial difficulties and restructured its business. In 1994, the company merged with First Data Corporation, which retained the Western Union brand name for its money transfer operations. The company ceased its telegraph communications operations in 2006, and now focuses solely on its money transfer services. The service is simple and convenient, with customers able to send and receive money via an online platform, mobile app or in person at agent locations. A fee is assessed for each transaction. This fee varies according to the amount of money being transferred and the location of the recipient.